Warranty & Complaints

Warranty

Warranty & We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that the order breaks down during transport or something else happens so you can claim the warranty. Legally you are obliged to report this to us within two months after the defect has become permanent. If the defect falls within the warranty, we will take care of the repair or replacement free of charge.

Complaints

It can always happen that something doesn’t quite go as planned. We advise you to first report complaints to us by sending an email to fany@yamjewels.com. From 15 February 2016, it will also be possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere, you are free to file your complaint via the platform of the European Union.